Case Management and Participant Success

Posted 5/9/2018 7:26 PM by Lisa Reddy

YouthBuild participants come with a broad range of personalities and backgrounds. They come from a variety of racial, ethnic, cultural, and family origins, and have enormous strengths that are revealed by their intelligence and resilience. Too often, the common factor among them is that most have been raised in poverty and have suffered resulting gaps in opportunity, education, and confidence. 

Most participants require steady attention to the process of planning their future, overcoming self-defeating habits, and building the behavior patterns, relationships, values, and attitudes that will sustain a positive future path. Case management is a key tool in supporting YouthBuild participants in making these shifts.

A participant’s success post-program hinges on the type of support he or she receives during the program. Support in the elimination of a participant’s barriers to success is core to solid case management. This month’s newsletter presents an overview of the components of case management, and the steps to creating strong case management practices in your program.

Case management is a client-centered, goal-oriented strategy for providing assessment-based services to meet individual and program goals. It should be offered both by YouthBuild program staff, as well as by partners, such as your local American Job Center and other community service providers, who can offer additional assistance.

A best practice strategy of case management is to use a bi-level case management approach. This approach employs two roles, administrative and direct service, which provide comprehensive case management. The administrative role is responsible for the following:

  • Developing an overall effective case management system
  • Supporting staff
  • Developing partnerships with outside agencies
  • Ensuring that staff are on track to achieve grant goals

The direct service role:

  • Guides participants through the case management system
  • Supports participants
  • Develops partnerships with participants
  • Ensures that the participants are on track to achieve individual goals

At a YouthBuild program, case management must be integrated into each aspect of the program in order to be successful. This means that during mental toughness, intake and enrollment, assessment, service planning and delivery, placement and follow-up, active case management must be in place to prepare the participant for post-program success.

The case management assessment process should result in the creation of an Individual Development Plan (IDP), and should be supported by ongoing case conferencing, which entails regular weekly or bi-weekly meetings of staff to discuss the individual development of each participant. . Assessments include personal life history, previous traumas, institutional relationships, parenting responsibilities and needs, housing, substance abuse and mental illness, basic skills, core interests, and future goals.

The information gathered via the assessment shapes the IDP. The IDP has three purposes – to identify and set employment, education, and personal development goals; to identify service objectives and a service plan of action needed to achieve the identified goals; and to document services provided and outcomes achieved.

For more information on strengthening your case management component, be sure to watch the recording of our May 2018 webinar, Case Management Matters: Case Management and Participant Success.  In this webinar, you will learn the importance of a thoughtful and structured case management process to support strong services and effective partnership management.  Staff at YouthBuild Spokane will also discuss their approach to case management at their program.

Case Management Resources

Developing a Case Management System at YouthBuild and Managing the Case Management Process

Tip Sheet: How Do You Know if You Have a Strong Case Management System?

Sample YouthBuild Case Management Monthly Plan

Counseling and Case Management at a YouthBuild Program Handbook

What Does Documentation Look Like in Your YouthBuild Case Management System?

Sample YouthBuild Individual Development Plan




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Posted: 5/9/2018 3:26 PM
Posted By: Lisa Reddy
Posted In: YouthBuild
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